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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Hughes

March 10, 2026

5  out of  5
rating by Michael Hughes
"Abby was amazing! She took her time to make sure I got the best quote to fit my needs! She was able to out-do ALL the competition! Thank you Abby!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Alejandra Villasana

February 24, 2026

5  out of  5
rating by Alejandra Villasana
"Nicole's team is absolutely amazing. I worked with Melissa and she was so helpful. I have difficult work hours and she was able to work around my schedule to get me what I needed! She took the time to explain our coverage options clearly and helped us find the best policy for our needs and budget. Highly recommend!"
We responded:
"Thank you, Alejandra, for sharing your experience with us! We're glad Melissa could accommodate your schedule and assist you in finding the right coverage. Your recommendation means a lot to us. "
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Torra Smith

February 24, 2026

5  out of  5
rating by Torra Smith
"Abby, Has grate coustem services experience She answer all your questions to the best of her knowledge and she is very very helpful, if I could rate my experience with her I would give here 10 🌟 STARS. THANKS SO MUCH"
We responded:
"Thanks so much for the amazing review, Torra! We really appreciate your support here in Ft Worth . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Woody Wood

February 23, 2026

5  out of  5
rating by Woody Wood
"I can't say enough good things about Nicole Dawson and her team! Not only did they save me about $1700/year for the same coverage I was getting with my previous insurance company, they have been so simple and easy to work with throughout the switching process."
We responded:
"Thank you, Woody, for sharing your experience with us! We're glad to hear that our the team was able to help you save significantly while making the switch easy. Your support means a lot to us. "
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Stephen Burke

February 23, 2026

5  out of  5
rating by Stephen Burke
"Abby was awesome, answer all my questions with patience and grace. Abby's professional helped me understand the discounts and deductible and made it easy to decide which direction to go. She was by far the sweetest agent I’ve ever talked to."
We responded:
"Thank you so much for the 5-stars, Stephen! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Nicole Dawson’s Team anytime."
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Roy Eubanks

February 20, 2026

5  out of  5
rating by Roy Eubanks
"I recently spoke with Melissa regarding my homeowner’s policy renewal, and I had a great experience. She took the time to thoroughly review my coverage, clearly explaining what was included, the coverage amounts for home damage, and my personal property replacement costs. She also walked me through the reasons for the recent premium increase, noting the impact of frequent wind and hailstorms in our area over the past few years. I really appreciated how patient and respectful she was while answering all of my questions. It’s important to me to have a local office I can visit if needed, and I was glad to learn that Nicole Dalton’s office is just a few miles from my home. Overall, I felt very comfortable and well-informed after our conversation. Thank you, Melissa, for your professionalism and excellent customer service!"
We responded:
"Roy, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Nicole Dawson’s Team is just a call or email away!"
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Susan Hunt

February 20, 2026

5  out of  5
rating by Susan Hunt
"My husband and I have been with Joy and State Farm since moving here in 1987. Joy is fabulous and never fails to assist with any questions/problems/concerns you might have. She is a great asset to any insurance agency as she is always professional, personable, helpful, concerned and ready to assist giving and/or getting any information that you are needing. Highly recommend that you call Joy/Nicole Dawson for any of your insurance needs and/or advice."
We responded:
"Susan, Your loyalty to State Farm and Joy is very much appreciated! We're grateful for your business and we continue to always give you the great customer service experience you deserve! - Nicole"
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Ann Kothmann

February 19, 2026

5  out of  5
rating by Ann Kothmann
"Hailey & Melissa always provide outstanding customer service in a time when customer service has become a thing of the past. The are very knowledgeable re: the various complexities of insurance. The phone is always answered promptly by person & never automated. It is a pleasure to work with the Nicole Dawson Agency."
We responded:
"Thank you, Ann, for your kind words about Hailey and Melissa. We're glad to hear that their knowledge and personal touch have made your experience with us enjoyable. Your support means a lot to our team at the Nicole Dawson Agency. "
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Pat Patorno

February 18, 2026

5  out of  5
rating by Pat Patorno
"Melissa is great to work with! She’s very diligent and patient and is one of the reasons State Farm always delivers!"
We responded:
"Thank you, Pat, for your kind words about Melissa. We're glad to hear she made your experience with us so positive. Your feedback means a lot to our team. "
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CHI

February 17, 2026

5  out of  5
rating by CHI
"Melissa was such great help! I’ve been having issues with my app and she so kindly decided to wait back after office hours to sort it out for me, lovely, friendly lady! I’m so appreciative!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Nicole Dawson’s Team! We deeply appreciate your kind words here in Ft Worth . "
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Nancy Larmer

February 13, 2026

5  out of  5
rating by Nancy Larmer
"I have been a StateFarm member for many years now & have worked with Joy Gardner many times & never been disappointed. If she doesn’t know the answer she will find out quickly. She has always been very pleasant & a joy to work with & is very knowledgeable about all things State Farm. I look forward to working with her again soon."
We responded:
"Thank you, Nancy, for your long-standing trust and for sharing your experience with Joy. It's great to hear how knowledgeable and pleasant she has been in assisting you. We look forward to continuing to serve you in the future. "
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Edna Linwood

February 2, 2026

5  out of  5
rating by Edna Linwood
"Joy made my getting my car policy very easy. Questions were answered quickly and clearly. The process was simple and straightforward. The quote was very reasonable. It was wonderful to talk with an agent that was easily accessible and so nice. Appreciate the transaction."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Alexander Neff

January 30, 2026

5  out of  5
rating by Alexander Neff
"Abbey is great! Was able to get a big discount by switching!"
We responded:
"Alexander, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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TexasCarWashChannel626

January 30, 2026

5  out of  5
rating by TexasCarWashChannel626
"Thank you Melissa for explaining my auto insurance to me. You were very helpful."
We responded:
"TexasCarWashChannel626, thank you for your wonderful review of State Farm Agent Nicole Dawson’s Team! TexasCarWashChannel626, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Nicole Dawson’s Team! "
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Lynne Beatty

January 30, 2026

5  out of  5
rating by Lynne Beatty
"Melissa is very knowledgeable and kind. Thank you for helping me understand my coverages."
We responded:
"Thank you, Lynne, for your feedback. We're glad Melissa could assist you in understanding your coverages. Your support means a lot to us. "
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jedimastered

January 30, 2026

5  out of  5
rating by jedimastered
"Melissa was very helpful and knowledgeable about my homeowners and auto insurance."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Nicole Dawson’s Team! We deeply appreciate your kind words here in Ft Worth . "
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Surethia Wimberly

January 28, 2026

5  out of  5
rating by Surethia Wimberly
"When I tell you, Abby walk me through and help me purchase car insurance with ease all I can say is she was a blessing for me today I we’ll be telling anyone that mentioned they need Insurance I definitely will be giving them Abby‘s phone number thank you so much and God bless you!!"
We responded:
"Thank you, Surethia, for sharing your experience with Abby! It's great to hear that she made the process of purchasing car insurance smooth and helpful for you. We truly appreciate your recommendation and support. "
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Lee Ann Andrews

January 28, 2026

5  out of  5
rating by Lee Ann Andrews
"Very friendly, professional and knowledgeable."
We responded:
"Lee, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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damica polite

January 27, 2026

5  out of  5
rating by damica polite
"I had an excellent experience working with State Farm Agent Abby. She was incredibly quick to respond, attentive to my needs, and took the time to break everything down in a way that was clear and easy to understand. Her professionalism and genuine care made the entire process smooth and stress-free. I was extremely satisfied with the level of service she provided and felt confident every step of the way. I would highly recommend Abby to anyone looking for outstanding customer service and support."
We responded:
"Thank you for your kind review of State Farm Agent Nicole Dawson’s Team. We appreciate it! Thank you for the amazing review, damica! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Q-Queen

January 21, 2026

5  out of  5
rating by Q-Queen
"I have been with Nicole and her team for almost 2 years, all the ladies are great. Some months back my quote was raised higher, I needed a lower rate due to financial reasons. Today I would like to shout out Melissa. She was very professional and patient with me as we discussed a few options to help me out. Not only was she helpful and supportive, but informative as well. Thank you again! Keep doing an amazing job Melissa, your hard work doesn’t go unnoticed."
We responded:
"Thank you for sharing your experience with us. We're glad Melissa was able to assist you with professionalism and patience, providing the support and information you needed. Your feedback is greatly appreciated! "
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Minerva Burkhalter

January 21, 2026

5  out of  5
rating by Minerva Burkhalter
"Joy is very knowledgeable, kind and patience while she’s helping me find the right insurance needs for me. Joy provides an excellent customer service, as always. Thank you Joy."
We responded:
"Thank you, Minerva, for your thoughtful review. We're glad to hear that Joy's knowledge and patience made a difference in finding the right insurance for you. Your feedback is greatly appreciated! "
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Sarah Dinnan

January 16, 2026

5  out of  5
rating by Sarah Dinnan
"Abby assisted me with setting up renter’s insurance. She was very friendly and professional! It makes the process so much better when you have someone who wants to help you. Thank you Abby!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Victor Munoz

January 8, 2026

5  out of  5
rating by Victor Munoz
"Joy help us with home and auto insurance. She gave a great customer service. I will recommend her to other people and family."
We responded:
"Thank you, Victor, for sharing your experience with Joy. We're glad to hear she provided you with great customer service for your home and auto insurance needs. Your recommendation means a lot to us. "
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Ashten Black

January 5, 2026

5  out of  5
rating by Ashten Black
"Joy was very helpful with transferring my out of state insurance to Texas. She was very communicative and did everything she could to help me out and answer any questions I had."
We responded:
"Thank you, Ashten, for sharing your experience! We're glad Joy could assist with your insurance transfer and provide the support you needed. If you have any more questions, feel free to reach out. "
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Donald Henry

December 20, 2025

5  out of  5
rating by Donald Henry
"I would like to Thank Joy for all her help with the transferring over to State Farm. She was very polite and very prompt about calling me back.The saving was AMAZING ($$$$)."
We responded:
"Thank you, Donald, for sharing your experience with us. Joy will be delighted to hear your kind words about her prompt and polite service. We're glad to have you with State Farm and that you're enjoying the savings! "